Error 20017 occurs when the answer of a GPS question has invalid value of Latitude/Longitude. The correct range for latitude is within 90 degrees North to South and longitude is within 180 degrees East to West. This may happen in rare cases where location services (GPS, Wifi, Mobile data) returns an invalid value.
- Confirm that you are using the correct version of the app then try again using different methods of collecting location data.
- The affected job will stay on the device. Mobile users may edit the form to get location data again or erase the invalid values. They could also manually delete the completed jobs in their devices, this will flush the invalid jobs to avoid future error messages. (This requires Mobile App version 1.7.2 and up.
- Test using Google Maps to see if it can get the proper location - if it cannot it is very likely to be a device issue.
- If it is not a device issue and it happening repeatedly, please report the problem job to TaroWorks Support.