TaroWorks Admin hits error on viewing TaroWorks Mobile User details

Cause

This issue happens when RecordTypeIDs are missing on the TaroWorks Mobile User record after upgrading to TaroWorks 7.3.1 for mobile users on Partner Community Login Licenses.

Solution

1. Go to Setup > Developer Console.
2. Click Debug > Open Execute Anonymous Window.
   
   
3. Copy and Paste the following script that will fetch all TaroWorks Mobile User records with null RecordTypeId and update them :
   
   • List<gfsurveys__TaroWorks_Mobile_User__c> tmuList = [Select id, RecordTypeId, gfsurveys__License__c from gfsurveys__TaroWorks_Mobile_User__c where RecordTypeId = '']; Id partnerRecordId = [SELECT Id, SobjectType, Name from recordType Where sobjecttype = 'gfsurveys__TaroWorks_Mobile_User__c' and Name = 'Partner Users' LIMIT 1].Id; List<gfsurveys__TaroWorks_Mobile_User__c> tmuListToUpdate = new List<gfsurveys__TaroWorks_Mobile_User__c>(); for(gfsurveys__TaroWorks_Mobile_User__c tmu : tmuList){ tmu.RecordTypeId = partnerRecordId; tmuListToUpdate.add(tmu); } if(tmuListToUpdate.size() > 0){ update tmuListToUpdate; }
4. Click Execute.

If still encountering this issue please Submit a ticket.