Error 00004: Gfsurveys.SurveyException: Script-thrown exception (gfsurveys)

Cause

If the message is 
Gfsurveys.SurveyException:
Script-thrown exception

(gfsurveys)

Error 00004

This special error 00004 is usually triggered by an incorrect setup of the resource library. When TaroWorks sync, it will try to send a resource file to the device if there is a job with a show resource task to be downloaded. 

Solution

If using version 2.27.x or lower, please check the following:

1. In Setting up TaroWorks Library, make sure the TaroWorks Site Guest User is added as mentioned in Step 6 of Part B.
2. In Setting up TaroWorks Library, make sure the TaroWorks is the library name as mentioned in Step 3 of Part C. 
3. In Setting up TaroWorks Library, make sure the TaroWorks Groups is added as the library's as Author or Workspace Administrator as mentioned in Step 7 of Part D.

If using version 3.0.x or higher, please check the following:

1. When Setting up TaroWorks Library, make sure the All Partner Users is added as mentioned in Step 6 of Part B.
2. When Setting up TaroWorks Library, make sure the TaroWorks is the library name as mentioned in Step 3 of Part C. 
3. When Setting up TaroWorks Library, make sure the TaroWorks Groups is added as the library's as Author or Workspace Administrator as mentioned in Step 7 of Part D.
4. Make sure all mobile users assigned Jobs with View Resource Tasks have "Salesforce CRM Content User" checked on their user record.

Prevention

• Double check during initial TaroWorks installation.