This is a new security feature mandated by salesforce.com starting with version 3.0
For security reasons, field officers who have not sync via the partner community over a certain period will time out and will be required to login again.
This is normal behaviour - your field officers will be able to log back in and the jobs will sync and they can continue working.
- We recommend that you set the timeout value to the maximum of 12 hours. Please see Part D: Set Session and Password Policies in this article for exact information.
Note: that if you have multiple profiles for Partner Community User you will need to set this on others as well.
- Please educate your field officers that this is normal and they should log in when there is a connection to resume work.
- If you believe that you have gotten this message for a different reason, or that your field officer is not able to continue working, please contact firstname.lastname@example.org.