Cause
This issue is caused by either the mobile user or the profile not being created correctly.
Solution
- If you are not using the TaroWorks Partner User profile, confirm that the word "TaroWorks" is in the custom profile you're using.
- Please revisit the steps in this article to ensure that this mobile user was created correctly.
If you these do not resolve the issue, please contact TaroWorks support.
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