Cause 1
There are fields in the drill-down hierarchies of the Jobs assigned to the mobile user that they do not have access to in their security profile. If the field is a relationship field, they'll also need object level access to the parent object in that relationship.
Solution
- Go the Setup > Objects.
- Click on the object name that the field belongs to.
- Click on the field.
- Click on Set Field-Level Security.
- Ensure the checkbox "visible" next to the user profile is marked as below.
Cause 2
The Standard Event and Task object uses a polymorphic lookup field 'Who' which can be related to multiple objects at one time. When these objects are used on Drill Down Hierarchy, no records will be visible.
Note: TaroWorks does not support polymorphic lookup fields found in some standard objects such as Task and Event.
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