By default, the external sharing setting for all custom and package objects is Private, which means your TaroWorks Mobile Users cannot access any data that your internal users have created. So that the TaroWorks Mobile users can sync successfully, you'll need to update this.
- Go to Setup > Security > Sharing Settings.
- Click Edit.
- You can change the external sharing setting of all TaroWorks objects to Public Read/Write.
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