FAQ's
This section gives you information on frequently asked questions and the answers. For any question not available please submit a support ticket. We'd be happy to help!
Salesforce Questions
- Salesforce deprecating API versions 21.0 through 30.0 in Summer '23 release
- Why can't I find any information regarding Surveys?
- How do I Deactivate a TaroWorks User?
- How do I Access All the Photos taken via TaroWorks?
- Does enabling Enhanced Domains affect TaroWorks?
- How Can I Create TaroWorks Mobile User records from Existing Platform Licensed users and Salesforce Licensed Users?
Mobile Questions
- What devices should we purchase?
- Does logging out of TaroWorks Mobile application reset the security options?
- What happens if a user removes the Fingerprint option from the Mobile Device?
- How do I automatically clear Logs and Backups?
- How do I remove responses in a Form on TaroWorks mobile Application?
- Can I change the Date and Time Format in TaroWorks?
Implementation Questions
- How to migrate TaroWorks Mobile Users from Partner Community License to Customer Community Plus License
- How do I choose the right Salesforce license for my TaroWorks Mobile User?
- How to install TaroWorks as a Trusted Connected App
- How to Delete TaroWorks Answer Data to Free Up Storage?
- How to Migrate Workflow Rules and Processes to Flow Builder
- Do I need Self-Signed Certificates for TaroWorks to run?