FAQ's
This section gives you information on frequently asked questions and the answers. For any question not available please submit a support ticket. We'd be happy to help!
Salesforce Questions
- Salesforce deprecating API versions 21.0 through 30.0 in Summer '23 release
- Why can't I find any information regarding Surveys?
- How do I Deactivate a TaroWorks User?
- How do I Access All the Photos taken via TaroWorks?
- Does enabling Enhanced Domains affect TaroWorks?
- How Can I Create TaroWorks Mobile User records from Existing Platform Licensed users and Salesforce Licensed Users?
Mobile Questions
- What devices should we purchase?
- Does logging out of TaroWorks Mobile application reset the security options?
- What happens if a user removes the Fingerprint option from the Mobile Device?
- Can I change the Date and Time Format in TaroWorks?
- Will I lose my data when I log out out of TaroWorks?
- How do I Send Backups when I Cannot Open the TaroWorks App?
Implementation Questions
- When do you use the TaroWorks Mobile User Permission set vs TaroWorks Partner User Profile?
- Can I test Jobs I’ve created using my back-end credentials?
- How do I Translate TaroWorks Forms and Jobs to other Languages?
- What is the maximum iterations of a repeat section that a mobile user can execute?
- How do I disable Offline Jobs Integration?
- How do I migrate TaroWorks Forms and Jobs between Salesforce Instances/Orgs?