Mobile Troubleshooting Guide - WITH Error Codes
While TaroWorks is designed to give the smoothest experience for both Field Officers and Field Coordinators, a variety of events can occur within the intricate system that would interfere with normal function. To help users identify the cause and quickly resume operations, TaroWorks provides you with a list of all error messages seen on the Android app and the recommended steps to resolve them. NOTE: This section has multiple pages.
- Error 30004: The following jobs could not be downloaded. (list of jobs). Please try again or contact your administrator.
- Error 30005: The following jobs could not be downloaded. (list of jobs). Please try again or contact your administrator.
- Error 30006: The following jobs could not be downloaded. (list of jobs). Please try again or contact your administrator.
- Error 30007: The following jobs could not be sent: (list of jobs). Please try again or contact your administrator.
- Error 30008: The following jobs could not be sent: (list of jobs). Please try again or contact your administrator.
- Error 30011: Filter Data Type Mismatch
- Error 30012: The jobs could not be downloaded. Please try again or contact your administrator.
- Error 30016: The record type cannot be found
- Error 30017: Error uploading a record creating job
- Error 30018: You have synced successfully, but due to an unexpected drop in connection, please verify with your administrator that X, Y, Z Job(s) that remained on the device were fully submitted.
- Error 80000: Your internet connection was interrupted. Please check phone or Wi-Fi connection and signal strength and try again. If problem persists, contact your help desk.
- Error 80001: TaroWorks could not establish an internet connection. Please verify your connection and your Salesforce URL and try again, or contact your administrator.
- Error 80002: Your device cannot connect to the Internet. Check website address entered on the login screen, and check phone or Wi-Fi connection and signal strength. Log in again or click “Retry Sync”. If problem persists, contact your help desk.
- Error 80003: Unable to connect to sync your data. Please verify website address entered at login screen, and check phone or Wi-Fi connection and signal strength. Log in again or click “Retry Sync”. If problem persists, contact your help desk.
- Error 80004: Your device is not connecting to the Internet. Please check phone or Wi-Fi connection and signal strength, then Log in again or click Retry Sync. If problem persists, contact your help desk.
- Error 80005: Unable to connect. You might be using an old version or there is a configuration issue. Please contact your help desk.
- Error 80006: Website address entered from TaroWorks log in screen is incorrect. Check for accuracy and log in again. If problem persists, contact your help desk.
- Error 90000: Internal TaroWorks error. Please try again, or contact your administrator.
- Error 90001: Salesforce has returned unexpected error. Please contact your administrator.