Troubleshooting
Mobile Troubleshooting Guide - WITH Error Codes
- Error 00001: Salesforce Bandwidth Limit has been reached. Please contact your administrator.
- Error 00002: Salesforce Storage Limit has been reached. Please contact your administrator.
- Error 00003: The following Apex classes do not have the correct permissions set in SF. (list of names) Please contact your administrator.
- Error 00004: General Error System.SObjectException : Field PARENT_RECORD__c is not editable
- Error 00004: Gfsurveys.SurveyException: Script-thrown exception (gfsurveys)
- Error 00004: INVALID_OR_NULL_FOR RESTRICTED_PICKLIST
Mobile Troubleshooting Guide - No Error Codes
- After entering the Community Site URL, the login page is blank
- Jobs List is Blank
- TLS 1.0 has been disabled in this organization. Please use TLS 1.1 or higher when connecting to Salesforce using https
- I've been automatically logged out of the TaroWorks app by Salesforce
- I am continually being prompted: "A new TaroWorks update is available."
- I have drilled down into my record, but I have noticed some of the fields do not match values in Salesforce even after repeated syncing. Why?
Salesforce Troubleshooting
- A mobile user is not appearing in the mobile users tab
- Error: Click here to follow instructions to upgrade existing surveys to be compatible with TaroWorks version 4.3
- When cloning an Survey, "Insert failed. First exception on row 0; first error: INACTIVE_OWNER_OR_USER, operation performed with inactive user X as owner of Y"
- Failed to process batch for class 'XXX' for job id 'XXXXXXXXXXXXXXX'
- Reminder: You do not have the latest version available activated. Please go to Application Settings to activate the latest version
- When attempting to clone a survey, receiving the error "The title is too long. Please enter another"