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  1. TaroWorks Support Center
  2. Troubleshooting
  3. Salesforce Troubleshooting

Salesforce Troubleshooting

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  • Inactive mobile users or mobile users whose profiles were changed still appear while editing Performance Target/Indicator record.
  • TaroWorks Mobile User Detail Page not Loading
  • Your request to install TaroWorks X.X.X was unsuccessful
  • TaroWorks creates a new Survey record instead of updating an existing Survey record even with correct field mapping
  • Cannot have "Run Reports" enabled on profile while enabling "View All Custom Settings"
  • Error: The question or section referenced does not exist
  • TaroWorks Mobile User Tab is Missing Mobile Users or is Blank
  • Error 429 : TOO MANY REQUESTS - Request was throttled
  • Error 401: UNAUTHORIZED - Invalid token.
  • Maps stopped displaying on records in Salesforce
  • Error 60000: Mobile Money Error
  • Invalid id: 000000000000000 in Forms tab
  • Maximum view state limit (135KB) exceeded. Actual view state size for this page was 135.031KB
  • I've removed the System Administrator profile from my Partner Community and now I'm locked out from Managing it
  • Error: Unable to access Mobile Users tab after upgrading to TaroWorks 4.9
  • TaroWorks sObjectContactAssociation Upgrade Failed
  • A mobile user is not appearing in the mobile users tab
  • Error: Click here to follow instructions to upgrade existing surveys to be compatible with TaroWorks version 4.3
  • When cloning an Form, "Insert failed. First exception on row 0; first error: INACTIVE_OWNER_OR_USER, operation performed with inactive user X as owner of Y"
  • TaroWorks Admin hits error on viewing TaroWorks Mobile User details
  • Failed to process batch for class 'XXX' for job id 'XXXXXXXXXXXXXXX'
  • Reminder: You do not have the latest version available activated. Please go to Application Settings to activate the latest version
  • When attempting to clone a form, receiving the error "The title is too long. Please enter another"
  • When exporting data from Salesforce I lose special characters
  • My images and signatures are not displaying, and are showing as broken links.
  • When Cloning a Form, receive error "You must select an existing form" or "List has no Rows for assignment to SObject"
  • Manage External User Button is Missing
  • Portal Account Owner Has No Role - cannot create community partner user
  • When I try to edit a question in the form builder I get the following error " gfsurveys.DeleteQuestion: execution of BeforeUpdate caused by: System.NullPointerException: Attempt to de-reference a null object (gfsurveys)"
  • When Publishing a Form, I got an error saying "APEX CPU time limit exceeded".
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