Mobile Troubleshooting Guide - WITH Error Codes
While TaroWorks is designed to give the smoothest experience for both Field Officers and Field Coordinators, a variety of events can occur within the intricate system that would interfere with normal function. To help users identify the cause and quickly resume operations, TaroWorks provides you with a list of all error messages seen on the Android app and the recommended steps to resolve them. NOTE: This section has multiple pages.
- Error 00001: Salesforce Bandwidth Limit has been reached. Please contact your administrator.
- Error 00002: Salesforce Storage Limit has been reached. Please contact your administrator.
- Error 00003: The following Apex classes do not have the correct permissions set in SF. (list of names) Please contact your administrator.
- Error 00004: General Error System.SObjectException : Field PARENT_RECORD__c is not editable
- Error 00004: gfsurveys.GenericObjectCreator.GenericObjectCreatorException on mobile user
- Error 00004: Gfsurveys.SurveyException: Script-thrown exception (gfsurveys)
- Error 00004: gfsurveys.SurveyException: Script-thrown exception (gfsurveys) on mobile user
- Error 00004: INVALID_OR_NULL_FOR RESTRICTED_PICKLIST
- Error 00004: System.LimitException: Apex CPU time limit exceeded
- Error 00004: System.NullPointerException Attempt to dereference a null object
- Error 00004: SystemDmlException Insert failed. First exception on row 0, first error INACTIVE_OWNER_OR_USER, operation performed with inactive user
- Error 00004: Too many SOQL Queries: 101
- Error 00004: UNKNOWN_EXCEPTION, Use one of this records?:[ ]
- Error 00005: The job cannot be synced because you do not have access to all the necessary Objects or Fields. Please contact your helpdesk with the below information: Object (object-name__c) cannot be accessed by this user
- Error 00006: Mobile device ran out of memory
- Error 00007: You do not have the Read permission for Object
- Error 00007: You do not have the Read permission for Object
- Error 00008: You do not have permissions of Field
- Error 00009: Error when processing Survey mapping
- Error 00011: For security reasons, you cannot use TaroWorks on a rooted device.
- Error 10000: Unrecognized Device. Please try again or contact your administrator.
- Error 10001: Unrecognized Device. Please try again or contact your administrator.
- Error 10004: Your account has been inactivated. Please contact your administrator.
- Error 10007: Unrecognized Session Token. Please try again or contact your administrator.
- Error 10008: Unrecognized Session Token. Please try again or contact your administrator.
- Error 10009: Unrecognized Session Token. Please try again or contact your administrator.
- Error 10010: Your account is currently logged onto another device. Please log out of the other device or contact your administrator.
- Error 10011: Unrecognized Device. Please try again or contact your administrator.
- Error 10012: Unrecognized Device. Please try again or contact your administrator
- Error 10013: Unable to create Device. Please try again or contact your administrator.