Cause 1
If you have the feature assigning Jobs to Groups enabled, it could be that the mobile user account has not been assigned any Jobs.
Solution 1
Check which Public Groups the user belongs to by going to Setup > Public Groups. Then check whether the Job you're expecting to appear is assigned to that partner user, or public group that the partner user is a member of by going to the Jobs Tab and clicking More Actions > Assign to Groups. If the Job is indeed assigned to the partner user or a public group they are a member of, please continue to Cause 2.
Cause 2
Starting in TaroWorks 4.1, we can no longer support Public groups containing "All Partner Users".
Solution 2
- Go to Setup > Administer > Manage Users > Public Groups.
- Click on the group containing All Partner Users.
- Remove the value "All Partner Users" from Selected Members.
- Change the Search type to Partner Users.
- Click on a partner user in Available Members.
- Select Ctrl+A to select all the partner users.
- Use the arrow to add them to Selected Members.
- Click Save.
- Instruct your mobile user to go to Settings > Redownload Jobs and click Continue.
If neither of these solutions resolves your issue, please contact us at support@taroworks.org.
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